Data Privacy Statement
If you contact us via the form on the website or by e-mail, your data will be stored for six months to process the request and in case of follow-up questions. We will not share this information without your consent.
The website operator collects data about access to the site and saves it as "server log files". The following data is logged:
- Visited website
- Time of access
- Amount of data sent in byte
- Source or reference from which you came to the site
- Browser used
- Operating system used
- Used IP address
We evaluate these log file records anonymously in order to further improve our offer and make it more user-friendly, to find and fix bugs faster and to control server capacities.
We point out that for the purpose of simpler purchasing process and for subsequent contract processing by the web shop operator in the context of cookies, the IP data of the connection owner are stored. In addition, the following data is stored with us for the purpose of the contract:
- E-mail address
- Phone number (optional)
- Order data
The data provided by you are required to fulfill the contract or to carry out pre-contractual measures.
A transfer of data to third parties does not take place, with the exception of the transport company commissioned by us to deliver the goods, to Paypal when paying with Paypal and to our tax advisor to fulfill our tax obligations. For the purpose of contract processing or billing, your personal data will only be disclosed to third parties or otherwise transmitted if this is necessary for the execution of the contract or billing or if you have previously consented. As part of the processing of your order, for example, service providers (such as transport companies) used by us receive the necessary data for order processing.
After termination of the shopping process, the data stored in our order process will be deleted.
In the case of a contract, all data from the contractual relationship are stored until the expiry of the accounting retention period (7 years). Data processing takes place on the basis of the statutory provisions of paragraph 96 (3) TKG and article 6 paragraph 1 lit a (consent) and / or lit b (necessary for fulfillment of the contract) of the GDPR.
Payment by credit card
We also offer payment by credit card (VISA, MasterCard, Maestro card). We work together with the PCI-certified payment service provider "wirecard". Your data is recorded there and stored for the payment process. We do not store your credit card data. We use the secure 3D Secure method, therefore your credit card details are protected against misuse if you have activated your card for 3D-Secure. You must do this at your financial institution. The 3D Secure procedure applies exclusively to the online shop.
If you do not want this, you can set up your browser so that it informs you about the setting of cookies and so that you may allow or disallow in individual cases. Disabling cookies may limit the functionality of our website.
Our website uses features of the web analytics service Google Analytics, a web analytics service provided by Google LLC, Amphitheater Parkway, Mountain View, CA 94043, USA. For this purpose, cookies are used that allow an analysis of the use of the website by your users. The information generated thereby is transmitted to the server of the provider (usually to a server of Google in the USA) and stored there. Your IP address is detected but fictionalized immediately (e.g. by deleting the last 8 bits). As a result, only a rough localization is possible.
You can avoid this by setting up your browser so that no cookies are stored.
We have a special contract for data processing with the provider.
The relationship with the web analytics provider is based on the applicable terms of the US Privacy Shield.
The data processing takes place on the basis of the legal regulations of paragraph 96 (3) TKG as well as article 6 paragraph 1 lit a (consent) and/or lit f (legitimate interest) of the DSGVO. Our concern in the sense of the DSGVO (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is fictionalized.
We uses a live chat of Userlike UG, Probsteigasse 44-46, 50670 Cologne, Germany. You can use the live chat as a contact form to chat with our staff in near real time.
- At the start of the chat, personal data is collected:
- Date and time of the call
- Browser type/version
- IP address
- Operating system used
- URL of the previously visited website
- Amount of data sent
- First name, last name (optional)
- E-mail address (optional)
Depending on the course of the conversation with our employees, further personal data may arise in the chat, which are entered by you. The type of data depends strongly on your request or the problem you describe to us.
All our employees have been and will be trained on the subject of data protection and on the safe and confidential handling of customer data. All our employees are bound to confidentiality and have accordingly signed an addendum to the obligation to maintain confidentiality and to observe data protection in their employee contracts.
Furthermore, Userlike stores the chat record. This shall not only spare you the inconvenience of recalling the whole chat history of past chats when you ask for our assistance via live chat but shall also ensure an continuous quality control regarding our live chat. If you do not want to have your chat record stored please contact us and we will delete it immediately. You may find our contact details at the end of this privacy statement.
You have the opportunity to subscribe to our newsletter via our website. For this we need your e-mail address and your declaration that you agree with the subscription to the newsletter.
In order to provide you with targeted information, we also collect and process information voluntarily provided (title, name, address).
As soon as you have subscribed to the newsletter, we will send you a confirmation e-mail with a link to confirm the registration. You can cancel the subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: email@example.com
We will immediately delete your data in connection with the newsletter dispatch.
In principle, you have the rights to information, correction, deletion, limitation, data portability, cancellation and objection. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the data protection supervisory authority.
You can reach us under the following contact details:
Hennetmair Handels OG
4694 Ohlsdorf, Austria
0043 7612 76914